Shipping policy

Shipping Policy

The Chic Essence delivers aesthetic tumblers, water bottles, lamps, and curated gifts across Pakistan.

Delivery Areas

We currently ship within Pakistan only.

Delivery is available to most cities, towns, and areas served by our courier partners. Certain remote locations may require additional delivery time.

Shipping Charges

  • Standard delivery: Rs. 250 per order.

  • Free delivery: Orders totaling Rs. 6,000 or more.

The applicable shipping charge will be displayed during checkout.

Order Processing

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays are processed on the next business day.

We may contact you by phone, WhatsApp, or email to confirm your order before dispatch.

Estimated Delivery Time

Delivery generally takes 3–7 business days after dispatch, depending on your location and courier availability.

Orders to remote locations may take longer.

Delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Cash on Delivery

Cash on Delivery is available for eligible orders across Pakistan.

Please ensure someone is available at the delivery address to receive the parcel and pay the courier.

We may decline or cancel orders if the customer cannot be reached for confirmation or if the delivery information is incomplete.

Delivery Information

Customers are responsible for providing:

  • Their full name.

  • A complete and accurate delivery address.

  • An active phone number.

  • Any relevant delivery instructions.

Incorrect or incomplete details may delay delivery or result in the parcel being returned. Additional delivery charges may apply if a parcel needs to be shipped again.

Order Tracking

Once your order has been dispatched, tracking information will be shared when available.

You may contact us if you need help checking your delivery status.

Damaged or Incorrect Orders

If your parcel arrives damaged, appears tampered with, or contains an incorrect item, contact us within 48 hours of delivery.

Please provide your order number and clear photographs or a video showing the product and its packaging.

We will review the issue and arrange an appropriate solution according to our Return and Refund Policy.

Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, unreachable, or refuses the parcel, the courier may return the order.

Where appropriate, additional shipping charges may apply for redelivery.

International Shipping

We do not currently offer international shipping.

Contact Us

The Chic Essence

Email: thechicessence271@gmail.com

Support hours: Monday to Saturday, 10:00 a.m.–8:00 p.m. PKT