Refund policy

Return and Refund Policy

At The Chic Essence, we carefully inspect and package every order. If there is an issue with your purchase, we are here to help.

Return and exchange period

You may request a return or exchange within 3 days of receiving your order.

To qualify, the item must be:

  • Unused and in its original condition.

  • Returned with its original packaging, accessories, and included components.

  • Free from damage caused by misuse, mishandling, or improper care.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • Images of the product and its packaging.

Once verified, we will arrange a replacement, exchange, or refund where appropriate. When the issue is our responsibility, we will cover applicable return shipping costs.

Change-of-mind returns

If you request a return or exchange because you changed your mind, the item must meet the eligibility requirements above. Return shipping costs will be your responsibility, and original shipping charges are nonrefundable.

Nonreturnable items

We cannot accept:

  • Used, washed, or damaged tumblers and bottles.

  • Items returned without their original packaging or accessories.

  • Products damaged through misuse or accidental handling.

  • Personalized or customized products, unless they arrive defective.

  • Products submitted for return after the 7-day eligibility period.

Bundle purchases

Items purchased as part of a bundle or promotional set must be returned together. If a partial return is accepted, any applicable bundle discount may be recalculated.

Refunds

Approved refunds are processed after the returned item has been received and inspected. Refunds are generally issued within 7–10 business days through a mutually agreed payment method.

For Cash on Delivery orders, approved refunds may be transferred to the customer’s bank account or another agreed payment account.

Cancellations

Orders may be canceled before dispatch. Once an order has been shipped, it will be handled under this return and refund policy.

Contact us

Email: thechicessence271@gmail.com

Support hours: Monday to Saturday, 10:00 a.m.–8:00 p.m. PKT.